Recall Information

Health Canada Recall# RA-71792

New publication of the recall originally published on November 13, 2014.

This recall involves air exchangers with and without a heat recovery device sold under different brand names that are used to circulate air inside and outside the home. The metal air exchangers are blue or black.

Air exchangers included in this recall were manufactured from January 2002 to July 2009, and their brand name and model number are featured on the unit’s nameplate or on its side.  See recall for listed brands & Model #’s.  Link to recall: https://healthycanadians.gc.ca/recall-alert-rappel-avis/hc-sc/2019/71792r-eng.php

Hazard identified: A safety device on the equipment designed to shut off the power supply in the event of overheating may not work, thus posing a fire hazard.

As of December 9, 2019, the company had received 32 reports related to these air exchangers and none of these reports was related to injuries.

Number sold: Approximately 207 000 units of the affected product were sold in Canada.

Time period sold: The affected products were sold from January 2002 to December 2009 by distributors of heating, ventilation and air conditioning systems all across the country.